Warranty Policy

People often ask us: “What is your warranty policy?,” so here it is:

The Banjo Brothers are deadly serious about product quality and want to make sure you only say nice things about us when talking bike accessories with your pals. We vow to stand behind any product that is defective. Our warranty policy is simple - if your bag is messed up due to a defect in materials or workmanship for the life of the bag, we fix it no questions asked. That doesn't mean you can beat the living snot out it and expect to return it to us as defective. I think we can both let common sense be our guide here. Think of it this way, if your Mom would be OK with you claiming something as a product defect, then chances are it is a defect and the bag should and will be repaired or replaced. There's plenty of evidence to support our claims of being fair minded on the "internets." Bags will be repaired or replaced at our discretion. Product photos, concise descriptions of your problems, how old the product is and where you purchased it are all keys to having your problems solved quickly and without hassle.

You can also “Register Your Bag” on our site to keep track of some of the details.

Register Your product

How to Get Warranty or Product Repair Service

1.) Fill Out The Form Below (Scroll Down) and wait for directions from us via e-mail. 

Please note - "warranty service" is different than our "Returns and Exchange Policy" for products puchased banjobrothers.com via our Shopatron Store.



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