People often ask us: “What is your warranty policy?,” so here it is:
Please note - "warranty service" is different than our "Returns and Exchange Policy" for products puchased banjobrothers.com via our Shopatron Store.
The Banjo Brothers are deadly serious about product quality and want to make sure that you only say nice things about us when talking the finer points of bike accessories with your pals. We vow to stand behind any product that is defective. Our warranty policy is simple - if your bag is messed up due to a defect in materials or workmanship for the life of the bag, we fix it no questions asked. That doesn't mean you can beat the living snot out it and expert to return it to us as defective. I think we can both let common sense be our guide here. Think of it this way: if your Mom would be OK with you claiming something as a product defect, then chances are it is a defect and the bag should and will be repaired or replaced.
There's plenty of evidence to support our claims of being fair minded on the "internets" - so there you have it. Bags will be repaired or replaced at our discretion. In many cases, if you don’t live next door, product photos, concise descriptions of your problems, how old the product is and where you purchased it are all keys to having your problems solved quickly and without hassle. You can also “Register Your Bag” on our site to keep track of some of the details.
Ways to Submit a Warranty Claim:
1.) Return Your Bag To Where It was Purchased
The quickest way is to bring the product, along with proof of purchase back to the shop where you bought it. The instructions from us are, based upon our warranty policy to make you happy and preserve the good relationship between the three of us.
If a bag can be repaired, our preference is to repair it when possible. If there are questions - just have the shop call us. If you are not satisfied with how this is working out, then contact us directly to work through the issues.
2.) Return the Bag to Us (Requires Pre-Authorization from Banjo Brothers)
Here's a list of the things we will need from you to initiate the process of a defective product return, warranty claim or a product you'd like to have repaired:
Here is a link to the product return, repair form. Make sure you follow all the instructions in the document above. We much prefer e-mail communication to phone calls as it provides us with a permanent and searchable record.