AN IMPORTANT NOTE ABOUT SHIPPING:
12/18 Update #2: We just went back and reviewed the status of all orders dating back to 11-27. It appears the USPS is making progress at clearing out orders. Status updates are now showing more detail about items in USPS possession especially orders from between 12-8 and 12-13. It appears the vast majority of those orders will be a little slow in arriving but will land before the holiday.
12/18 Update: A quick review of past shipment shows improvement in the the tracking information provided from the past few days and confirmation the carriers are in possession of the merchandise. That's good news.
Original Blog Post From 12/17
USPS and other carriers like FEDEX and UPS are experiencing unprecedented shipping volumes this holiday due to the global pandemic. (See this Washington Post Article for more context)
The main issue now is there are excessive delays in tracking information being uploaded and changes to how the carriers are scanning packages. For you, this means, the automated tracking notifications may not reflect the true status of your package.
For example: The daily USPS pick up from Banjo Brothers warehouse is 11:00 am Central Time. As a rule of thumb, orders that come in before 10:00am are generally shipped the same day. Orders that come in after 10:00 am are packed and readied for shipment the following business day.
Right now we are seeing orders picked up from the warehouse in "tracking limbo" for around 24-48 hours after pick-up.
What does this mean for you (and us)?
Because the carriers are no longer scanning the orders at pick up, your order, though it has been shipped, may show in the pre-shipment phase. Typically, in the past, this would indicate a label has been generated but the package has not yet been picked up by the carrier.
Now, if your order is in this phase 36 hours after it was placed, it most likely has been picked up, but has not been scanned.
To complicate matters, we're also seeing inaccurate "confirmation" data from the carriers when orders are in their system. In same cases, even the label creation time is not correct.
We're doing our best and we are shipping orders out in normal time frames. The problem is not on our end. The problem is with how the packages are being treated by the carriers and the impact on the automated data provided back to you and us.
What should you do? At this point, if you can, take a deep breath and wait a little longer than usual so see accurate tracking information, knowing your package is on the way.
We're happy to research order status to confirm shipments but even our visibility is limited. As explained, an order that's 48 hours past being placed showing in the "pre-shipment" phase is well on its journey to you or a loved one.
Thank you for your patience. We'll be updating this post as needed to keep everyone informed.