The Banjo Brothers are deadly serious about product quality and want to make sure you only say nice things about us when talking bike accessories with your pals. There's plenty of evidence to support our claims of being fair-minded on the "internets."
Banjo Brothers' Warranty Policy is simple: We stand behind our products.
If your bag is messed up due to a defect in materials or workmanship for the life of the bag, we fix it no questions asked. That doesn't mean you can beat the living snot out of it and expect to return it to us as defective. I think we can both let common sense be our guide here. Warranty work requires original proof of purchase. No exceptions.
What would your Mom say?
If your Mom would be OK with you claiming something as a product defect, then chances are it is a defect and the bag should and will be repaired or replaced.
What about repairs?
If you have a bag with an issue not related to a defect, the process is the same. Fill out the form and we will get back to you with an estimate for the repair.