Terms and Conditions

I have read and agree to the terms and conditions contained herein “Terms and Conditions”.

Banjo Brothers International, LLC Terms and Conditions of use of http://banjobrothers.com

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting Banjo Brothers International' terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to Banjo Brothers International, LLC. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of Banjo Brothers International' stated services/products. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. All data collected is for internal use only, WE WILL NOT KNOWINGLY SELL YOUR INFORMATION. Authorized employees within Banjo Brothers International, on a need to know basis only, may use any information collected from individual customers.

Confidentiality
Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer/supplier(s) if necessary and if legally required to do so to the appropriate authorities. We will not knowingly sell or distribute data to any entity outside those held under Banjo Brothers International, LLC. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Any emails sent by Banjo Brothers International will only be in connection with the provision of agreed services and products.

Colors
We strive to represent the colors of our bags and other products as best possible through digital images. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Sizing We welcome all inquiries about the sizing of our product and will do everything we possibly can to make sure you get the correct bag the first time. If you have questions about sizing, please ask before you buy

Payment
We accept payments with Visa, MasterCard, American Express and Discover credit cards. We also accept PayPal payments. Our Terms are payment in full before release of goods. All goods remain the property of Banjo Brothers International until paid for in full. Retail partners may be extended terms with prior approval of our credit manager. Proper paperwork must be on file before any terms will be approved.

Refunds, Credits and Balances Due

If you are not fully satisfied with your purchase, you may return it in accordance with Banjo Brothers’ Return Policy. As soon as Banjo Brothers International receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.

Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact us for assistance.

Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize your chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Banjo Brothers reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. If your payment has already been processed for the purchase when your order is cancelled, Banjo Brothers will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Cancellation Policy
We strive to ship out all orders within 24 hours of completed purchase. Notice of cancellation before shipment is required. Notification for instance, by phone call, via email, or in person will be accepted subject to confirmation in writing. If the customer cancels an order after it has shipped, we cannot refund the shipping costs, a full refund will be honored for 30 days from the date of sale less the shipping fees, provided product is in "like new" condition upon return. Product must be free of scratches, tears, and marks, properly repackaged with all parts, manuals and accessories included. If the product is damaged or unsellable as new, we will issue a partial refund based on determined market value.

Availability
You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of Banjo Brothers International, LLC. Banjo Brothers International does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By any use of this or other services provided herein and use of any products purchased through this website you thereby indemnify Banjo Brothers International, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

International and U.S. Territory Shipping
If your order includes shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.

APO and FPO Addresses
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.

Cookies
Like most interactive web sites Banjo Brothers International' website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Banjo Brothers International will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text images and designs relating to Banjo Brothers International' services and the full content of this website. Banjo Brothers International' logo is a registered trademark of Banjo Brothers International in the United States and other countries. The brand names and specific services of Banjo Brothers International featured on this web site are trademarked.
Communication
 We have several different e-mail addresses for different queries. These, & other contact information, can be found on our “Contact Us” link on our website or via Company literature or via Banjo Brothers’ HQ telephone or mobile telephone numbers.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable efforts to comply with the terms and conditions of any Agreement contained herein.

General
The laws of The United States of America govern these terms and conditions. By accessing this website and buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the US courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Banjo Brothers International to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of Banjo Brothers International.

Notification of Changes
Banjo Brothers International reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a purchase or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Banjo Brothers International, LLC 2017 All Rights Reserved


Are You FAQUING Kidding me?

Frequently Asked Questions

What size rack tubing will your pannier hooks accomodate?

The newly designed pannier hooks will fit rack rubing up to 16MM. For bikes with larger tubing, there may be creative workarounds and we encourage all riders to make friends with their local bike shop mechanic.

My Pannier bungie retention has come un-tied what do I do?

First, don't cry. If you can tie a simple overhand knot, it's easy to get your pannier back in working order.

Does Your Saddlebag Pannier Work With e-bike racks?

The Banjo Brothers 01090 saddlebag pannier will fit a wide e-bike rack up to 6.5". The fit will be snug, but the bag owner can trim 1/4" off the internal p.e. board stiffener  to create an extra 1/2" slack. File this under - "the more you know."