Warranty & Repair Submission Form
Product photos, concise descriptions of your problems, how old the product is, and where you purchased it will help us solve your problem as quickly and easily as possible.
BAGS WILL BE REPAIRED OR REPLACED AT OUR DISCRETION
To begin the warranty and repair process, please complete the following form. Approval for your repair or service will come from Banjo Brothers after your claim has been reviewed. Specific instructions and return address for products are at the bottom of the form.
Are You FAQUING Kidding me?
Frequently Asked Questions
What size rack tubing will your pannier hooks accomodate?
The newly designed pannier hooks will fit rack rubing up to 16MM. For bikes with larger tubing, there may be creative workarounds and we encourage all riders to make friends with their local bike shop mechanic.
My Pannier bungie retention has come un-tied what do I do?
First, don't cry. If you can tie a simple overhand knot, it's easy to get your pannier back in working order.
Does Your Saddlebag Pannier Work With e-bike racks?
The Banjo Brothers 01090 saddlebag pannier will fit a wide e-bike rack up to 6.5". The fit will be snug, but the bag owner can trim 1/4" off the internal p.e. board stiffener to create an extra 1/2" slack. File this under - "the more you know."